Privacy Policy

Effective Date: 1st January 2025

At Klyme Ltd (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, use our services, or interact with us. By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

Klyme Ltd is a UK-registered company providing Open Banking payment solutions to businesses as a technology provider. We do not process or hold funds or act as a payment service provider. Our role is limited to facilitating the technical connection between businesses and their chosen regulated financial service providers.

2. What Data We Collect

We may collect and process the following categories of personal data:

Data You Provide Directly

• Contact details (e.g., name, email address, phone number).
• Business details (e.g., company name, address, and payment-related identifiers).
• Any other information you provide when contacting us or using our services.

Data We Collect Automatically

• Technical information (e.g., IP address, browser type, operating system, and referring URLs).
• Usage data (e.g. pages visited, time spent on the website, and other analytics).

Data from Third Parties

• Information from Open Banking APIs or third-party service providers (only where necessary for technical functionality).

3. How We Use Your Data

We process your personal data for the following purposes:

• To provide and improve our services.
• To respond to your inquiries and provide customer support.
• To comply with legal obligations and ensure the security of our services.
• To monitor usage and conduct analytics to improve website performance.
• To send you updates about our services (only if you have opted in).

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (GDPR), we rely on the following legal bases for processing personal data:

• Contractual Necessity: To provide the services you have requested.
• Legitimate Interests: To improve our services, respond to inquiries, and maintain security.
• Consent: For optional communications, such as marketing emails (where required by law).

5. How We Share Your Data

We may share your data with:

• Third-party service providers (e.g., hosting providers, analytics tools) to facilitate our services.
• Regulated financial service providers to enable Open Banking functionality.
• Legal or regulatory authorities where required by law.

We do not sell or rent your personal data to third parties.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. Once retention is no longer necessary, we will securely delete or anonymize your data.

7. Your Rights

Under the UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request corrections to any inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal limitations).
• Restriction: Request limitations on how we process your data.
• Objection: Object to processing based on legitimate interests.
• Data Portability: Request your data in a machine-readable format.

To exercise these rights, please contact us at [email protected].

8. Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access, disclosure, or loss. While we strive to secure your information, no method of transmission over the internet is 100% secure.

9. International Transfers

We may transfer your personal data outside the UK or EEA (European Economic Area) for specific purposes, such as hosting or third-party services. In such cases, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place.

10. Cookies and Tracking Technologies

Our website uses cookies to improve user experience, analyze traffic, and provide relevant content. For more information, see our Cookie Policy.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Please review this page periodically to stay informed.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us at: [email protected]

For complaints, you also have the right to contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.